Delivery, Shipping and Returns
Shipping
Our composting toilet warehouse is located in Germany. We ship to all countries in the European Union, UK, Switzerland and to some outside European countries too.
The composting toilet/s and accessories you order on this website will be dispatched after receipt of payment and sent via our trusted delivery partners.
One composting toilet with included accessories weighs approx. 15 kgs when boxed.
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Delivery within Germany (Zone 1)
Since we are based in Johanniskirchen, we offer free shipping within Germany for orders over 400€.
If your order totals less than 400€, the following delivery charges apply:
- 7,95€ up to 20kg
- 9,95€ up to 31,5kg
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Delivery to the EU-Neighbours of Germany (Zone 2)
We deliver to Austria, Italy, France, Belgium, Netherland, Denmark, Poland and Czech Republic per GLS or forwarder (when very large orders). Delivery times do vary from country to country but is usually 2-5 business days after receipt of payment.
- Per parcel up to 25kg – 19,95 €
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Delivery to the rest of EU + Switzerland & Luxembourg (Zone 2.1)
We deliver to all other countries in the European Union with GLS or forwarder (when very large orders). Delivery times do vary from country to country but is usually 2-5 business days after receipt of payment.
- Per parcel up to 10kg – 29,95€
- Per parcel up to 25kg – 44,95€
Except islands – POA€
For customers in Switzerland, meineinkauf.ch offers an interesting shipping alternative that enables low-cost and customs-compliant delivery directly to you in Switzerland. You can find more information at meineinkauf.ch. Proceed as follows: 1. simply register at www.meineinkauf.ch. Here you will receive a personal [email protected] email address. 2. with the personal [email protected] email address you can now create a customer account in our online store. 3. place your order in our store using your personal [email protected] email address. 4. as shipping AND billing address please use only: MeinEinkauf GmbH Maybachstraße 19 D-78467 Konstanz Besides the address to MeinEinkauf GmbH please also pay attention to your payment method. 5. all order and shipping information will be automatically forwarded from your [email protected] email address to your private email address. The MeinEinkauf.ch team stays informed about the status of your order at the same time in order to send it to your address in Switzerland as soon as possible. You can check the status of your order afterwards approx. 48 hours after receipt on www.meineinkauf.ch under "My Orders". 6. you pay your ordered goods directly in our store . With your goods you will then receive a separate invoice for the service fee from MeinEinkauf.ch. |
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United Kingdom - including Northern Ireland (Zone 3)
We ship with GLS or DHL International. Your invoice includes all taxes and customs, there are no additional costs or fees for you. The 6% customs costs are calculated and displayed at the end of the ordering process, after selecting the payment method from the value of goods.
- Per parcel up to 2 kg – 39,95 €
- Per parcel up to 10kg – 44,95 €
- Per parcel up to 30kg – 74,95 €
Except islands – POA€
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Norway (Zone 3.1)
We ship with GLS to Norway. Your invoice includes all taxes and customs duties, you will not incur any additional costs upon delivery. The 6% customs costs are calculated and displayed at the end of the order process, after selecting the payment method from the value of the goods.
- Per parcel up to 10 kg (under 1000€ value of goods) - 64,95 €
- Per parcel up to 25 kg (under 1000€ value of goods) - 84,95 €
- Per parcel up to 25 kg (over 1000€ value of goods) - 114,95 €
Some islands are excluded, please contact us before ordering regarding the costs.
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Iceland (Zone 3.2)
We ship with GLS to Norway. Your invoice includes all taxes and duties, you will not incur any additional costs on delivery. The 6% customs costs are calculated and displayed at the end of the order process, after selecting the payment method from the value of the goods.
- Per parcel up to 2 kg (under 1000€ value of goods) - 104,95 €
- Per parcel up to 25 kg (under 1000€ value of goods) - 264,95 €
- Per parcel up to 25 kg (over 1000€ value of goods) - 294,95 €
Some islands are excluded, please contact us before ordering regarding the costs.
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Balkans, Islands & Turkey (Zone 4)
Shipping costs to Albania, Bosnia & Herzegovina, Kosovo, Malta, Serbia, Spain (islands), Turkey and Cyprus - GLS or DHL International
- Per parcel up to 2 kg - 169,95 €
- Per parcel up to 10 kg - 199,95 €
- Per parcel up to 25 kg - 269,95 €
If you are interested in a delivery to a country or island not mentioned above, please contact us before ordering, we will be happy to help!
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Canceled orders and returns
For full details, see our Cancellation and Returns page.